Returns Policy
If something isn’t right with your purchase, please contact Miners Den at info@minersden.com.au. Our team will help you with the next steps.
Your rights under Australian Consumer Law
Our products come with consumer guarantees under Australian Consumer Law. Nothing in this policy excludes or limits those rights.
Products must meet applicable guarantees, including acceptable quality, matching their description and being fit for a purpose covered by those guarantees.
Your consumer guarantee rights are not limited to 30 days or the manufacturer’s warranty period. How long they apply depends on the product and circumstances, including its price, condition and expected lifespan.
These rights also apply to second-hand products, taking their age, condition, price and disclosed faults into account.
Faulty products and other product problems
For a major failure, you can choose a refund or replacement, or keep the product and seek compensation for its reduced value. Compensation for reasonably foreseeable loss or damage may also apply.
For a minor problem, we may repair the product free of charge. If we cannot fix it within a reasonable time, you may be entitled to further remedies, including a refund or replacement.
We may assess the product before providing a remedy. Products do not need to be unused or in their original packaging to qualify for a consumer guarantee remedy.
Change of mind
We do not generally offer refunds or exchanges simply because you change your mind. However, please contact us and we will consider whether we can help. Any discretionary return arrangements will be discussed with you separately and do not affect your consumer guarantee rights.
Paydirt returns
We do not accept change-of-mind returns on paydirt. Gold recovery depends on equipment and panning technique, so recovering less gold than expected does not automatically mean the product is faulty. Please contact us if you have concerns so we can assess the issue. Your rights under Australian Consumer Law remain unaffected.
Arranging a return
Please email info@minersden.com.au with:
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Your name and contact details.
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Your order number, receipt or other proof of purchase.
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A description of the problem.
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Photos or a short video, if helpful.
Please contact us before posting your item so we can help arrange your return and provide any shipping instructions.
Returns address:
Miners Den
PO Box 2852
Bendigo DC VIC 3554
Australia
Please pack your item securely and retain your postage receipt and tracking details.
Return shipping and refunds
Where a consumer guarantee problem is confirmed, we will reimburse reasonable return postage costs. For faulty products that are large, heavy or difficult to return, we will arrange collection or cover reasonable transport costs.
Refunds will be made to the original payment method unless we agree otherwise with you.
Need help?
Email info@minersden.com.au or contact the Miners Den store where you purchased your product.
